SiteLaunch support

Let’s get you unstuck.

Guides for common hosting, publishing, account, and plan issues.

πŸš€ Publishing

Open Studio, select a file, save your changes, then publish. Your main page should be named index.html. A saved draft is not necessarily live until it is published.

Read publishing guide β†’

🌐 Site address

Your default address is your-slug.dnnsitelaunch.com. Slugs use lowercase letters, digits, and hyphens. A slug already in use cannot be reused.

Read site guide β†’

πŸ“¦ Storage limits

Each plan has file-count, per-file, and total storage limits. Delete unused files or request a plan change if you need more room.

Compare plans β†’

πŸ” Login and access

If you see a 401, sign in again. A 403 means your account, site role, or plan does not allow the action. Error pages include a request ID for support.

Sign in β†’

🧭 Custom domains

Custom domains require an eligible plan and DNS configuration. Add the hostname under Project settings, configure the requested CNAME, and then verify it.

Read domain guide β†’

🩺 Service status

Check whether the D1 database and R2 storage bindings are responding from this Worker.

View live status β†’

Still stuck?

Contact support and include the full error code and request ID if one is displayed.